HelpDesk for Outlook and SharePoint 1.3 HelpDesk for Outlook and SharePoint connects Outlook and SharePoint and takes advantage of the best of the two Microsoft products. This new help desk application from kalmstrom.com Outlook Solutions can be used for many kinds of issue tracking and user support. The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint, which is an environment that Microsoft is favoring...
Price: USD $820.00, EUR 500;
License: Shareware (Free to Try)
File Size: 3406 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
Public Folder HelpDesk for Outlook 8
Collaborations laborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be re-created in Outlook if needed. Mail conversations...
Price: USD $300.00;
License: Shareware (Free to Try)
File Size: 2314 KB;
Platform: Windows 2000, Windows XP, Windows 2003
Templates for the Fashion Helpdesk 1.00
Use Microsoft's Outlook as powerful Helpdesk for customer queries at Clothing companies. One receives a specified structure with the typical subjects that occur in customer queries Clothing companies, accompanied by ideas for text modules that normally can be sorted into these helpdesk areas. The Add-in for the ReplyButler helps you at the creation / keeping of the text modules for Fashion topics for the helpdesk. All suggestions for written...
Price: USD $0.00;
License: Freeware
File Size: 246 KB;
Platform: Windows Me, Windows, Windows NT, Windows 2000, Windows XP
Templates for the Hotel Helpdesk 1.00
Try Microsoft Outlook as great helpdesk for customer mails at Hotel- / Pensions. You'll get a specified structure with the most common headlines that happen in customer mails Hotel- / Pensions, accompanied by tips for boilerplates that often can be expected in these Support categories. All text ideas already have bilingual subjects / were tagged with small images to find them more easy. This structure can easily be used in Microsoft Outlook...
Price: USD $0.00;
License: Freeware
File Size: 245 KB;
Platform: Windows Me, Windows, Windows NT, Windows 2000, Windows XP
Templates for the Secretary Helpdesk 1.00
Try Microsoft Outlook as great helpdesk for customer mails at Office assistants / registries. You'll get a specified structure with the most common headlines that happen in customer mails Office assistants / registries, accompanied by tips for boilerplates that often can be expected in these Support categories. All text ideas already have bilingual subjects / were tagged with small images to find them more easy. This structure can easily be...
Price: USD $0.00;
License: Freeware
File Size: 246 KB;
Platform: Windows Me, Windows, Windows NT, Windows 2000, Windows XP
Cerberus Helpdesk 2.4.0
Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.
Price: USD $199.00;
License: Commercial
File Size: 3798 KB;
Platform: Windows NT, Windows 2000, Windows XP, Linux
Active Web Helpdesk 2
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.
Features
Requires Customer registration and email confirmation
Define unlimited depth and...
Price: USD $749.00;
License: Demo
File Size: 520 KB;
Platform: Windows 2000, Windows XP
LBE Free Helpdesk 2.5
(FREE) Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details, Transfer of jobs between operators.
LBE Web Helpdesk 4.0.129
Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way...
Price: USD $950.00;
License: Shareware (Free to Try)
File Size: 2304 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
CCS Helpdesk Formerly - Outlook Helpdesk 4.0
CCS Help Desk leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues.
How many times have you said, "I know we fixed that last month, but don't remember exactly what we did?" Now, you can just refer...
Price: USD $295.00;
License: Commercial
File Size: 2929 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
Textmodules for Software Support 1.00
Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlookhelpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required. When inserting a text, automatically the...
Price: USD $0.00;
License: Freeware
File Size: 258 KB;
Platform: Windows Me, Windows, Windows NT, Windows 2000, Windows XP
FastRequest HelpDesk 7.0.4
FastRequest HelpDesk- Workorder, Web form and HelpDesk software. Al-in-one.
FastRequest HelpDesk is the first Work Order software or help desk software to allow the creation of customized Web forms or online service request (Checkbox, Radio Button, Text Box, Drop-down List…).
You can create your own service requests form customized within a few minute without any programming. Customized or personalized your forms are easily. You...
Price: USD $179.00;
License: Shareware (Free to Try)
File Size: 48019 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows 2003, Windows 2000
Export IncrediMail to Outlook 4.7
Export IncrediMail to Outlook in very less time by using the IncrediMail to Outlook exporting tool that is more independent program for solving the trouble like how to export IncrediMail to Outlook. save all information from email part into Outlook- to, bcc, cc, from, subject, date & time. This tool will support all IncrediMail users to export email messages from Outlook to Ms Outlook. Now task to export IncrediMail to Outlook is simpler with...
Price: USD $69.00;
License: Shareware (Free to Try)
File Size: 1776 KB;
Platform: Windows XP, Windows 98, Windows 2000
TopLang OE Backup 2.0
TopLang OE Backup utility is a backup tool for MS Outlook Express and MS Outlook. it can backup your mails, address book, signatures, message rules, block senders, accounts for each identity from the Outlook Express and MS Outlook software. with its easy to use wizard interface, you can easily backup or restore your email data with Outlook Express and Outlook Express.
Public Folder HelpDesk for Outlook 9.2.5
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics...
Price: USD $690.00, EUR 500;
License: Shareware (Free to Try)
File Size: 6923 KB;
Platform: Windows XP, Windows 2003, Windows 2000
